Job: Bilingual Service Advisor/Consultant (HRPP0301)

Title Bilingual Service Advisor/Consultant (HRPP0301)
LocationLabrador City , NL
Job Information

Job Description:

HR Project Partners is currently accepting resumes for a Service Advisor/Consultant on behalf of one of our Clients.

The successful candidate will be a highly skilled team player capable of representing and servicing the customers following established customer-oriented sales and satisfaction processes at a progressive location. Candidate will be required to have proven competencies; in managing and understanding customers’ expectations. Candidate must be a team player with a proven track record in helping Service Sales Management achieve forecast goals as well as Customer Satisfaction targets.

This position is located in Labrador City, NL. Relocation to Labrador City is a requirement

Essential Job Functions:

  • Reporting to Dealership Fixed Operations Manager individual will have the skills to exceed owner expectations by;
    • Achieving a high level of meeting customers’ expectations through information gathering that will create FRFV(Fix right first visit) every timer;
    • Utilizing proper and established communications processes with customers on a regular basis;
  • Basic Duties:
    • Appointment Booking Best Practice;
    • Greet and Meet techniques;
    • Customer relationship building through focused customer interaction building relationship while using support tools either at workstations or proactively at their vehicle;
    • Using the tools to aid in relationship building: Vehicle Walk around, art of listening and hearing the customers’ requirements, utilizing Vehicle History and Manufacturer’s information systems prior to customers arrival and again during interaction with customer;
    • Scheduling the work to meet customer and technical needs;
    • Following vehicle throughout service event and providing status report outs to customer;
    • Coding and timing Ford warranty claims;
    • Vehicle re-delivery state to customer;
    • Follow up with customer within 48 hours to confirm visit satisfaction;
    • Basic Understanding of Ford Service Policies and Procedures Manual;
    • Knowledge in the following software; CDK or PBS is a requirement

 

Education and Experience Requirements:

  • 2+ years’ experience working with customers in the capacity in a Service Sales Representative (service advisor);
  • Customer Viewpoint Scores above 80% as a monthly average;
  • Understanding and utilization of proper customer scheduling both at the appointment booking and shop scheduling stages;
  • Ensure customer satisfaction by maintaining an efficient level of service;
  • Required Ford Certification up to date is an asset;
  • Preference will be given to candidates with full understanding of Policy and Procedures Manual;
  • Bilingual is a requirement (French and English).

Knowledge, Skills, & Attributes:

  • Possess strong written and verbal communication skills;
  • Ability to work independently with little direction and also as part of a team;
  • Strong problem-solving skills and the ability to forecast, analyze and work under pressure;
  • Strong organizational and planning skills with the ability to manage multiple priorities;
  • Proficient in the use of MS Office Suite (Word, Excel, PowerPoint).

 

About Us:

HR Project Partners Inc. (HRPP) is a Human Resources consulting company offering various services in Human Resources, both to individuals and to companies. One of those services is recruitment for companies on a provincial and national basis.

HR Project Partners is an equal opportunity employer.

Please apply directly to this job posting. For questions regarding the position, please feel free to email resume@hrproject.ca. While HR Project Partners appreciates all applications we receive, we advise that only candidates under consideration will be contacted.

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