Job: Bilingual Service Advisor/Consultant (HRPP0301)

Title Bilingual Service Advisor/Consultant (HRPP0301)
LocationLabrador City , NL
Job Information

Job Description:

HR Project Partners is currently accepting resumes for a Service Advisor/Consultant on behalf of one of our Clients.

The successful candidate will be a highly skilled team player capable of representing and servicing the customers following established customer-oriented sales and satisfaction processes at a progressive location. Candidate will be required to have proven competencies; in managing and understanding customers’ expectations. Candidate must be a team player with a proven track record in helping Service Sales Management achieve forecast goals as well as Customer Satisfaction targets.

This position is located in Labrador City, NL. Relocation to Labrador City is a requirement

Essential Job Functions:

  • Reporting to Dealership Fixed Operations Manager individual will have the skills to exceed owner expectations by;
    • Achieving a high level of meeting customers’ expectations through information gathering that will create FRFV(Fix right first visit) every timer;
    • Utilizing proper and established communications processes with customers on a regular basis;
  • Basic Duties:
    • Appointment Booking Best Practice;
    • Greet and Meet techniques;
    • Customer relationship building through focused customer interaction building relationship while using support tools either at workstations or proactively at their vehicle;
    • Using the tools to aid in relationship building: Vehicle Walk around, art of listening and hearing the customers’ requirements, utilizing Vehicle History and Manufacturer’s information systems prior to customers arrival and again during interaction with customer;
    • Scheduling the work to meet customer and technical needs;
    • Following vehicle throughout service event and providing status report outs to customer;
    • Coding and timing Ford warranty claims;
    • Vehicle re-delivery state to customer;
    • Follow up with customer within 48 hours to confirm visit satisfaction;
    • Basic Understanding of Ford Service Policies and Procedures Manual;
    • Knowledge in the following software; CDK or PBS is a requirement


Education and Experience Requirements:

  • 2+ years’ experience working with customers in the capacity in a Service Sales Representative (service advisor);
  • Customer Viewpoint Scores above 80% as a monthly average;
  • Understanding and utilization of proper customer scheduling both at the appointment booking and shop scheduling stages;
  • Ensure customer satisfaction by maintaining an efficient level of service;
  • Required Ford Certification up to date is an asset;
  • Preference will be given to candidates with full understanding of Policy and Procedures Manual;
  • Bilingual is a requirement (French and English).

Knowledge, Skills, & Attributes:

  • Possess strong written and verbal communication skills;
  • Ability to work independently with little direction and also as part of a team;
  • Strong problem-solving skills and the ability to forecast, analyze and work under pressure;
  • Strong organizational and planning skills with the ability to manage multiple priorities;
  • Proficient in the use of MS Office Suite (Word, Excel, PowerPoint).


About Us:

HR Project Partners Inc. (HRPP) is a Human Resources consulting company offering various services in Human Resources, both to individuals and to companies. One of those services is recruitment for companies on a provincial and national basis.

HR Project Partners is an equal opportunity employer.

Please apply directly to this job posting. For questions regarding the position, please feel free to email While HR Project Partners appreciates all applications we receive, we advise that only candidates under consideration will be contacted.

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