Job Description:

HR Project Partners is currently accepting resumes for a Customer Service Representative on behalf of one of our clients. The ideal candidate would have a minimum of 2 years experience of solid customer service.

This is a full-time, permanent-based position located in Labrador City, NL.

Essential Job Functions:

• This position acts as the in-house liaison with the customer.  This position is responsible to perform all necessary functions to ensure customer satisfaction.
• Primary activities include evaluation of customer inquiries and compatibility with company parts and services, coordination of an appropriate quotation considering price/margin/delivery, proposal follow up, support of outside sales efforts, sales order entry, order coordination, and order backlog management of orders until completion.
• Demonstrates dependability and punctuality.
• Observes safety regulations and exhibits a concern for safety.
• Provides prompt, courteous, and efficient service that exceeds customer expectations.
• Processes RFQs and customer orders in SAP accurately and within the required guidelines.
• Responds to parts and service inquiries in a full-service environment to resolve simple to moderately complex issues.
• Proactively updates customers on the status of their orders and requests.
• Prioritizes customer breakdown and shut down orders as appropriate.
• Assists and works together with the sales team.
• Manages open orders actively.
• Maintains good long-term customer relations by understanding and servicing customer’s needs and commitments.
• Assists customer service manager with system maintenance and special projects as required.

Education and Experience Requirements:

• Minimum 2 years experience of solid customer service
• SalesForce knowledge.
• High school diploma required; post-secondary education preferred.

Knowledge, Skills, & Attributes:

• Proficiency in working with SAP.
• Strong MS Office skills specifically Excel.
• Excellent verbal and written communication skills--bilingual French/English.
• Ability to read mechanical drawings.
• Strong problem-solving and analytical skills
• Exceptional administrative, communication, organizational and time management skills
• Ability to work in a multidisciplinary team(s)
• High attention to detail and able to maintain a high level of accuracy in a fast-paced environment
• Ability to adapt to changing situations quickly.

Important Reminder:

When applying to this job posting, please only submit a PDF version of your resume. Also, be sure to include the job number.

About Us:

HR Project Partners Inc. (HRPP) is a Human Resources consulting company offering various services in Human Resources, both to individuals and to companies. One of those services is recruitment for companies on a provincial and national basis.

HR Project Partners is an equal opportunity employer.

Please apply directly to this job posting. For questions regarding the position, please feel free to email resume@hrproject.ca. While HR Project Partners appreciates all applications we receive, we advise that only candidates under consideration will be contacted.