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Job Description:

HR Project Partners is currently accepting resumes for a Customer Service Representative on behalf of one of our clients. The ideal candidate would have a minimum of 2 years experience of solid customer service.

This is a full-time, permanent-based position located in Labrador City, NL.

Essential Job Functions:

  • This position acts as the in-house liaison with the customer.  This position is responsible to perform all necessary functions to ensure customer satisfaction.
  • Primary activities include evaluation of customer inquiries and compatibility with company parts and services, coordination of an appropriate quotation considering price/margin/delivery, proposal follow up, support of outside sales efforts, sales order entry, order coordination, and order backlog management of orders until completion.
  • Demonstrates dependability and punctuality.
  • Observes safety regulations and exhibits a concern for safety.
  • Provides prompt, courteous, and efficient service that exceeds customer expectations.
  • Processes RFQs and customer orders in SAP accurately and within the required guidelines.
  • Responds to parts and service inquiries in a full-service environment to resolve simple to moderately complex issues.
  • Proactively updates customers on the status of their orders and requests.
  • Prioritizes customer breakdown and shut down orders as appropriate.
  • Assists and works together with the sales team.
  • Manages open orders actively.
  • Maintains good long-term customer relations by understanding and servicing customer’s needs and commitments.
  • Assists customer service manager with system maintenance and special projects as required.

Education and Experience Requirements:

  • Minimum 2 years experience of solid customer service
  • SalesForce knowledge.
  • High school diploma required; post-secondary education preferred.

Knowledge, Skills, & Attributes:

  • Proficiency in working with SAP.
  • Strong MS Office skills specifically Excel.
  • Excellent verbal and written communication skills--bilingual French/English.
  • Ability to read mechanical drawings.
  • Strong problem-solving and analytical skills
  • Exceptional administrative, communication, organizational and time management skills
  • Ability to work in a multidisciplinary team(s)
  • High attention to detail and able to maintain a high level of accuracy in a fast-paced environment
  • Ability to adapt to changing situations quickly.

Important Reminder:

When applying to this job posting, please only submit a PDF version of your resume. Also, be sure to include the job number.

About Us:

HR Project Partners Inc. (HRPP) is a Human Resources consulting company offering various services in Human Resources, both to individuals and to companies. One of those services is recruitment for companies on a provincial and national basis.

HR Project Partners is an equal opportunity employer.

Please apply directly to this job posting. For questions regarding the position, please feel free to email resume@hrproject.ca. While HR Project Partners appreciates all applications we receive, we advise that only candidates under consideration will be contacted.

Job Overview

Posted date :
May 24, 2022
Job nature :
Full Time

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