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Job Description:

HR Project Partners is currently accepting resumes for a Customer Service Representative on behalf of one of our clients. The ideal candidate would have a minimum of 2 years experience of solid customer service.

This is a full-time, permanent-based position located in Labrador City, NL.

Essential Job Functions:

  • This position acts as the in-house liaison with the customer.  This position is responsible to perform all necessary functions to ensure customer satisfaction.
  • Primary activities include evaluation of customer inquiries and compatibility with company parts and services, coordination of an appropriate quotation considering price/margin/delivery, proposal follow up, support of outside sales efforts, sales order entry, order coordination, and order backlog management of orders until completion.
  • Demonstrates dependability and punctuality.
  • Observes safety regulations and exhibits a concern for safety.
  • Provides prompt, courteous, and efficient service that exceeds customer expectations.
  • Processes RFQs and customer orders in SAP accurately and within the required guidelines.
  • Responds to parts and service inquiries in a full-service environment to resolve simple to moderately complex issues.
  • Proactively updates customers on the status of their orders and requests.
  • Prioritizes customer breakdown and shut down orders as appropriate.
  • Assists and works together with the sales team.
  • Manages open orders actively.
  • Maintains good long-term customer relations by understanding and servicing customer’s needs and commitments.
  • Assists customer service manager with system maintenance and special projects as required.

Education and Experience Requirements:

  • Minimum 2 years experience of solid customer service
  • SalesForce knowledge.
  • High school diploma required; post-secondary education preferred.

Knowledge, Skills, & Attributes:

  • Proficiency in working with SAP.
  • Strong MS Office skills specifically Excel.
  • Excellent verbal and written communication skills--bilingual French/English.
  • Ability to read mechanical drawings.
  • Strong problem-solving and analytical skills
  • Exceptional administrative, communication, organizational and time management skills
  • Ability to work in a multidisciplinary team(s)
  • High attention to detail and able to maintain a high level of accuracy in a fast-paced environment
  • Ability to adapt to changing situations quickly.

Important Reminder:

When applying to this job posting, please only submit a PDF version of your resume. Also, be sure to include the job number.

About Us:

HR Project Partners Inc. (HRPP) is a Human Resources consulting company offering various services in Human Resources, both to individuals and to companies. One of those services is recruitment for companies on a provincial and national basis.

HR Project Partners is an equal opportunity employer.

Please apply directly to this job posting. For questions regarding the position, please feel free to email While HR Project Partners appreciates all applications we receive, we advise that only candidates under consideration will be contacted.

Job Overview

Posted date :
May 24, 2022
Job nature :
Full Time

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